Our Quality Aims

Our ultimate quality aim is to reduce the burden of illness and injury by ensuring we provide exceptional care that addresses physical, emotional and spiritual healing for our patients, families and community. Our Administrative Team and Governing Board have set expectations and overall goals for our organization’s quality and safety. These include:

• Eliminating preventable harm.
• Decreasing mortality.
• Improving pain management.

Over time, you will find updates about these measures here in the Quality section of our website. As information continues to be available, we plan on continuing to grow this site as a resource for our community.

Our quality and safety program reflects our commitment to meeting six quality aims adapted from the Institute of Medicine’s 2001 Report Crossing the Quality Chasm.

We strive to ensure our care is:

• Safe: Care avoids injuries to patients; patients should not be harmed by care and technology intended to help them.
• Effective and evidence-based: Scientific knowledge and best practices drive decisions that improve patient outcomes.
• Patient-centered: Care integrates, respects and is responsive to patient values and preferences.
• Timely: Care is prompt and avoids delays.
• Efficient: We use our resources as effectively as possible, avoiding waste of equipment, supplies, ideas and energy.
• Equitable: Care is accessible and does not vary because of gender, ethnicity, location or socioeconomic status.