We know you’re here to get better. Patient Financial Services is here to make the billing process as painless as possible. Patient Financial Services is made up of two departments: Registration and the Patient Business Office, which is responsible for all billing and collections. We have opened a patient account in your name where we will record all financial transactions related to your care. If you have given us insurance information, we will submit a claim on your behalf and will inform you if you owe a balance. Note that most doctors are independent practitioners and are not hospital employees or agents. They will bill you and/or your insurance company separately. If you have questions or concerns, please call the Customer Service phone number on your billing statement. For your convenience, it is also listed at the bottom of this page.
|
|
Financial Assistance Policy |
|
At San Joaquin Community Hospital, we’re committed to keeping you healthy. As a result, your ability to pay should never stop you from seeking needed care. When you come to us for treatment, our Patient Financial Services department will be happy to talk to you about payment options. Our financial assistance policies state that: If you are uninsured, you are eligible to receive a discount.
Our financial eligibility counselors will help you find out if you qualify for a government program such as Medicaid (Medi-Cal in California) Healthy Families. If the program is right for you, they may be able to assist you with the application process.
If you do not qualify for a government program, we provide financial assistance to eligible low-income patients. Please contact our Patient Financial Services department if you cannot pay your bill. We will review your financial situation to determine if you are eligible for financial assistance.
For more information, please call us during normal business hours at (661) 869-6800. You also may want to review the patient billing brochure below, which is available throughout our hospital. |
|
|
Understanding Your Statement |
|
To help you read your bill, a sample statement is pictured below. Please pay close attention to the ”Important Message” box. Our Patient Financial Services Office may use it to provide information or ask you to: - Contact your insurance company
- Apply for financial assistance
- Contact our billing office
- Make a payment
If you have health insurance, we will bill your health plan and send you a statement. You may pay your deductible and co-insurance at that time provided you did not pay at the time of your service. Once your insurance company has processed your claim, we will send you another statement. You must then pay any unpaid balance. If you do not have insurance, the first statement you receive is your bill. Full payment is due when you receive a bill requesting payment. If you need to make other financial arrangements, please call our Customer Service Department. 
|
|
|
Our financial counselors can help you figure out your insurance coverage, apply for government aid or make payment arrangements. We also are happy to provide you with an itemized billing statement. Translation services are available upon request. |
|
|
Financial Services 